PRODUCT-RELATED:
How does Vicorrect's posture correction products work?
Vicorrect products are designed based on medical evidence to correct posture and relieve pain. They help align your body properly, which in turn alleviates pain and improves overall balance.
Are Vicorrect products suitable for all ages?
Yes, Vicorrect provides renewed vitality to people of all ages experiencing posture imbalances and pain, making them suitable for a wide range of users.
How can I ensure the product fits me correctly?
Our products are designed with ergonomics in mind, ensuring a comfortable and optimal fit for all body types. We also provide detailed sizing guides to help you choose the right product for your needs.
Are Vicorrect products safe to use?
Absolutely. We use safe and healthy, non-toxic materials in our products, ensuring they are safe for your body.
Can I use Vicorrect products while exercising?
Many of our customers find that using Vicorrect products during light to moderate exercise can help maintain proper posture and reduce the risk of injury.
How long should I wear Vicorrect products each day?
It is generally recommended to start with a few hours a day and gradually increase the duration as your body adjusts to the new posture. Always listen to your body and consult with a healthcare professional if you have any concerns.
ORDER-RELATED:
Is My Personal and Payment Information Secure?
Yes, we take your privacy seriously. We collect information only with your consent, and it's encrypted to prevent unauthorized access. We don't share or sell your information beyond what's needed for your orders and product updates. Check our Privacy Policy for details.
Do You Offer Refunds?
Yes, we stand by our 100% money-back guarantee if our products are damaged or don't meet your needs.
What Is the Process for Getting a Refund?
To receive a refund, you must first agree to return the product. We offer a 30-day full refund period. If you email us at customerservice@vicorrect.com within 30 days of receiving the product, we will refund the full amount in your original payment method. Requests made after 30 days will be issued as store credit in the form of gift cards. For damaged, defective, or incorrect items, include a photo with your email and send it within 7 days of delivery.
How Long Does It Take to Receive a Refund?
Once the returned items are back at our warehouse, we process refunds within 5-7 days.
Who Pays for Shipping on Returns?
If you initiate a return/refund request within 45 days after delivery, we will send you a prepaid shipping label to cover the return shipping costs. If you contact us after 45 days, you will be responsible for the return shipping expenses.
SHIPPING-RELATED:
How much is your Shipping Fees?
The cost of shipping is determined by several factors including the carrier, the weight of your purchase, and the distance to your location. For a precise quote, please proceed to the checkout process and select the shipping option that works best for you. The exact shipping fee will be displayed on the page.
When Can I Expect My Order?
For domestic orders within the USA, you can expect your package to arrive in 3-6 business days. Be aware that weekends and holidays may cause delays.
Which Carriers Do You Use for Domestic Shipping?
We partner with USPS and UPS for all deliveries within the United States. Our range of shipping options includes:
USPS First Class Mail
USPS Media Mail
USPS First Class Package
UPS Parcel Select Ground
USPS Priority Mail
UPS Priority Mail Express
Can I track my package once it's shipped?
Yes, you will receive a tracking number via email once your order has been shipped, which you can use to track your package online.
What happens if my package is lost or damaged during shipping?
If your package is lost or damaged, please contact our customer service immediately. We will work with the shipping carrier to resolve the issue.
Is there a minimum order amount for free shipping?
We offer free shipping on orders over $40 within the continental United States. International shipping costs may vary.
Can I change the shipping address after I've placed an order?
You may be able to change the shipping address if the order has not been processed yet. Please contact our customer service as soon as possible.
What should I do if my package is returned to you because I wasn't available to receive it?
If your package is returned to us, we will contact you to arrange for reshipment or a refund.